This was an excellent summary of the increasingly ugly reality of higher education in the US. This is the new normal of hard working people committed to delivering the best education possible managed by mediocre people who have been told to follow very bad examples. And the last thing on the priority list are the students. They are a recurring problem that must be dealt with as economically as possible.
Unfortunately the troublesome students are needed in order to achieve the goals of awarding more and more degrees and certificates. This generates revenue and that must grow forever and can never be questioned because it is sacred, immutable and beyond all human understanding.
If the educators would just put more effort into figuring out how to do this without students we would have the best of all possible worlds.