Education is not a profitable operation. The early assumption was that it might be with the efficiency of online classes. No, it doesn’t work that way. We’ve seen that in the problems with ‘for profit’ universities.
The low completion rate of online courses and programs is the result of traditional outcomes being used as the standard. There is a major disconnect between what younger people want or think they need and what is being offered.
While youth always want fast rewards, that needs to be factored into education. In my view, you need to hook them on the idea of available learning. If they get something, and it is probably not a degree or certificate, and it works for them they will be back. But this is not how colleges assess their success. They want there fixed programs completed so they can keep getting money from their owners, students be damned.