A very good and very basic outline of the most common problems of management with ordinary people. The problem is that ordinary people are not monsters, narcissists, nor stupid. They will try to do the best they can. When they fail it is not always easy to see the problem because that is often as series of smaller problems that block objective action. Objectivity is the first thing to go but should be the last thing that is given up.

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Educator, CIO, retired entrepreneur, grandfather with occasional fits of humor in the midst of disaster. . .

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